Dedicated Short Codes

short-codesWant your own dedicated short code for all of your text marketing campaigns? We make the process as easy and hands-off as possible. By that we mean that we take care of EVERYTHING! The process is virtually headache free.

Let us help you provision your very own, dedicated short code. Just give us a call at 801-257-6779 or email us here with your questions or to get started.

Benefits to Having Your Own Short Code:

  • You’ll have access to any keyword that you could possibly want. You can also have as many as you want. On a shared short code you are limited to keywords that haven’t been already leased.
  • Your brand won’t be associated with anyone else’s short code. It’s dedicated to you and becomes synonymous with your brand.
  • Your subscribers automatically associate your brand with the same short code for all text marketing campaigns that you offer.
  • We can develop custom functionality and features to suit your needs that are not possible for customers using a shared short code.

What is a short code?

A short code is a short phone number, usually 5 or 6 digits that can send and receive text messages allowing people to interact with your text marketing campaigns.

Does Eikon offer short codes outside of the USA?
Yes, at the moment, we can also provision short codes for Canada. There are additional fees that apply for international carrier support.

What’s the difference between a dedicated and shared short code?
A dedicated short code is one that is dedicated for use only by you and your account. You have access to any and all keywords and the ability for us to develop custom functionality and features. A shared short code is shared amongst several users.

What’s a vanity short code?
A vanity short code is custom number which you select. Many company / brands will acquire a vanity short code to use a number that is more memorable, easier to identify and if available the numeric equivalence of their business name or brand.

How long does it take to get a short code?
There are 2 parts to obtaining your own short code. There is a registration process and provisioning process. The registration process typically takes between 24 to 48 hours. During that time we work with the Common Short Code Administration (CSCA) to reserve your short code.

After it’s been reserved, we then begin the provisioning process which typically takes between 8 to 12 weeks. During that time, we work with our supported carriers mobile carriers to have your short code approved and activated on their networks.

What mobile carriers do you provision my short code with?
We provision your short code with the following Major carriers: AT&T, Sprint, Verizon Wireless, U.S. Cellular®, T-Mobile, Cellular One Dobson, Cincinnati Bell, Alltel, Virgin Mobile USA, Cellular South, Unicel, Centennial, Ntelos, Metro PCS. Click link for a complete list of carriers supported by our network.

How much does it cost to buy a short code?
You can only lease Short Codes them. Lease periods vary in length from 3, 6 and 12 months periods and total costs varies depending on whether your are leasing a dedicated short code or vanity short code.

Can Eikon handle the short code process for me?
Yes. We’ll do everything for you. However, the cost and method of obtaining and then using short codes is different in other countries. We’ll simply ask you a series of questions to kick start the process, and then we’ll research SMS aggregators for availability and best price, once your short code is reserved we’ll begin the process of provisioning it with the appropriate supported mobile carriers for your area of service.

How do my subscribers interact with my new short code?
After your short code becomes active with all carriers, we immediately activate it on our system. You’ll have full access to our powerful, enterprise-class text marketing platform. You’ll be able to launch your first text marketing campaign within minutes of it being activated.

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Considering a Dedicated Short Code?

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